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Frequently Asked Questions
What is Metasteps?
Do I need a fast internet connection to use Metasteps?
What devices does Metasteps support?
How can I ensure my progress is saved while editing a space?
Does the number of assets in a space impact performance?
Can I have the same 3D Studio project open in multiple tabs or windows at the same time?
How can I change my avatar on my profile page?
What happens if I do not select an avatar?
3D Spaces
Can I create a 3D space without any coding skills?
Can I create a 3D space for free?
Can I make changes in a 3D space once it has been published?
Why are my edits not showing in the published space?
Does the URL of a space remain the same after republishing or making edits?
How do I share or embed my 3D space?
Do visitors need to maintain an account on Metasteps to access my 3D space?
What does Pythia AI actually configure in my space?
Why does Pythia ask about the intended use of the space?
Can I upload a 3D space from outside Metasteps?
What changes can happen to my uploaded space after processing?
Why does the lighting of my uploaded 3D space look different?
Can I adjust the position, rotation, or scale of my uploaded space?
Why does my uploaded space not sit correctly on the terrain?
Can I paint surfaces in an uploaded 3D space?
How many spaces can I create in metasteps?
How many spaces can I publish in metasteps?
What is a published space?
What is a draft space?
Content Creation
What types of content does the Metasteps platform support?
What are the supported content file formats?
What are the file size limitations for uploading content?
What image dimensions does Metasteps support?
Is there a limit to the number of image assets I can upload in a Metasteps space?
Is there a character limit for asset titles and descriptions?
How many 3D assets or polygons can I include in a space?
Do textures in 3D assets affect performance?
Why do some Sketchfab 3D objects appear in the Metasteps search while others do not?
Why can’t I find my Sketchfab model?
What file formats are supported for space upload?
What are the recommended guidelines for uploading a 3D model?
Can I import courses from Moodle?
How do I import course from Moodle?
Why some resources of a Moodle Course are missing?
If I make changes to my Moodle Courses, are they automatically synched in metasteps?
How do I place Moodle content in my spaces?
What is Moodle API Token and how do I get it?
Districts
What is a district?
How do I set up a District?
Can I transfer an existing space into a District I have created?
Can multiple team members work in the same District?
Can I customize the District landing page?
How do I create spaces in a District?
Can I use my account’s Content Library for spaces I create within the District?
Can creators work together in the same space within a District?
What is collaborative editing?
Who can use collaborative editing?
How do I start a collaboration session?
What can collaborators edit during a session?
Do I need to save my work during a collaboration session?
What happens if two users try to edit the same object?
How many users can edit a space at the same time?
Can I track changes made during a collaboration session?
Is the collaboration chat saved?
Can I restore an earlier version of a space while collaborating?
What happens when collaboration ends or my access is removed?
Does my personal plan affect what I can do in a District?
Privacy & Communication
Can I create a private space and allow access only to specific visitors?
How does Metasteps ensure confidentiality and security?
Can I moderate or disable chat and voice communication in a space?
Technical Support & Troubleshooting
What are the minimum system requirements for using Metasteps in a web browser?
What are the minimum system requirements for using Metasteps on mobile?
How can I improve performance if a 3D space feels slow?
How can creators optimize performance in their 3D spaces?
What should I do if I encounter technical issues?
How long does it take to process an uploaded space?
Why did my space fail to upload or process?
Subscription, Credits & Payments
What subscription plans are available, and how do they differ?
Can I have more than one subscription plan under the same account?
Can I cancel my subscription?
What happens to my District when my Business plan expires?
What are Credits?
How do Plan Credits work?
What are Top-Up Credits and how do they work?
Do I need a subscription to use the 3D Studio?
How does the free trial work?
How many spaces can I have?
What happens if I downgrade my plan?
How do I manage my payment method, invoices, and receipts?
I just paid but the editor is still locked. What should I do?
What happens if my renewal payment fails?
I subscribed before the new pricing model. What happens to my plan?